two staff using a computer

UniID Staff help

Get help with activating your new network account and UniID credentials at The University of Western Australia. Your UniID credentials will be used to log into our systems and applications. 
  • Activating your new network account in Pheme
    1. If you are a staff member you will need to activate your new network account and create your UniID.
    2. During the activation process you will be asked for your staff number and your date of birth.
    3. Choose 'I agree' after you have read the terms and conditions.
    4. You will then be asked to enter a 'challenge question and answer'. A challenge question and answer is a useful level of security that uses personally meaningful information.
    5. To easily reset your password, you will need to know your challenge question and answer.
    6. The challenge answer is not case sensitive but it must be six or more characters long and may contain letters numbers, spaces and special characters.
    7. After entering your challenge question and answer, a random password will be generated and your new account will be activated.
    8. You must change your password immediately after this, or you will not be able to login.
    9. Once you have logged in and updated your password, follow the documented step to set up Multi-factor Authentication (MFA).
  • Logging in

    If you have problems logging in to any UWA networks or applications you should first check that you have activated your new account.

    If you have forgotten your password, you can reset it if you have a challenge question and answer.

    If you are still having problems logging in, contact the IT Service Desk, telephone (+61 8) 6488 1234.

  • Changing your password

    For security, you will need to change (reset) your password every six months. You will be notified via your staff email address when your password is due to expire.

    Log on to any UWA networks or applications with your staff number and your current password. If you do not remember your password, you may be able to reset it using the reset existing password utility.

    1. To change your password, use the 'change your password' link.
    2. Enter your current password.
    3. Then enter a new password.
    4. Re-enter the new password again to confirm that you typed it correctly.

    Note:

    • Read the password guidelines
    • if you are using a UWA computer, you will also have to log out and then use your new password to log back in.
  • Forgotten/expired password

    Password resets and account unlocks are now available through the self-service password reset (SSPR) function.

    You will need your staff ID (e.g. [email protected]) and the smartphone you use for multi-factor authentication. To continue, follow the prompts on the SSPR website.

    For assistance please contact the IT Service Desk via Self Service, email, or call (+61 8) 6488 1234.

  • Changing your challenge question and answer

    Your challenge question and answer are used to identify you when resetting your existing password. You should choose a challenge question and answer that is meaningful only to you and cannot be guessed, or discovered by other people.

    To change your challenge question and answer:

    1. Log in to Pheme
    2. Use the 'change your challenge' link. 
    3. Choose 'update'.
Need help? Contact the IT Service Desk, telephone (+61 8) 6488 1234.
  • Terms and conditions for staff UniID accounts
    • I am aware of and agree to abide by the Acceptable use of IT Policy, the extract from the AARNET Allowed Access Policy and the additional rules for staff usernames. I understand that access to the network may be terminated permanently and without notice for breach of any of the above regulations or rules.
    • I give permission for my name and staff email address to be displayed in the UWA Online Contact Directory, which is visible only to those on the University network.
    • I understand that a UWA user name is a privilege, not a right and carries responsibilities, such as checking it frequently to ensure it has not been accessed by other people. I understand that I may be held responsible if I disclose my user name and password to another person.
    • I understand that ownership of this user name is retained by UWA and that although I am authorised to use it, I have no power to 'authorise' its use by any other person.
    • I am aware that misuse of computer access can attract criminal penalties, civil liability for third party loss and university disciplinary action.
    • I have read this declaration carefully, understand my responsibilities and agree to abide by all regulations.
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