Emergency medical and travel assistance
Pre-trip Information and planning
Healix provides pre-travel information for UWA travellers (staff and students) (via the Travel Oracle App and Travel Oracle Website) including:
- Security and Travel alerts
- Country Information and guide
- Travel and Security tips
- Personal Records storage
- Emergency Calls and mayday alert
Register online at the Travel Oracle website by following the steps below:
- Complete registration Form to create an account
- Enter Policy Number: Details in pdf below:
- Click "Register"
Downloading the App using App Store or Google Play
Use the Policy Number published for the client to register for the first time.
Once registration is completed, you won't be asked to register again when you open the app.
- Healix UWA Emergency travel assistance (PDF, 328KB)
- Healix UWA Emergency travel assistance (RTF, 465KB)
I Need Help
- Phone +61 731 649 532
- Email anywhere in the world [email protected]
- UWA travel insurance and claims information
Where are you going?
- Browse by Destination
- Browse by Region
Medical and Travel Assistance
Healix provides the following assistance for UWA travellers:
- Access to the 24/7 Operations centre ensures UWA travellers have a direct line to Healix Operations coordinators and Medical team in a crisis to provide a helping hand at times of difficulty when UWA travellers and their dependants are away from home in unfamiliar surroundings. These Services include:
- Dedicated 24/7 helping to the Operations Centre
- Medical evacuations
- Repatriations including repatriation of mortal remains
- Medical monitoring case management
- Prescription/medication replacement
- Outpatient and inpatient referrals including arrangement of transportation assistance for outpatient visits
- Assistance/repatriation of minor children and spouse/loved one travel assistance
- Travel and visa advice including embassy referral and visa assistance and airport/port assistance
- Lost passport, tickets and baggage assistance
- Emergency document delivery, message relay and travel services
- Lost wallet and credit card support including emergency cash advance
- Legal referrals
- Arrangement of interpreters
- Emergency hotel arrangement and bill settlement
Travel Oracle App outline and Web
Healix will provide the Travel Oracle app for UWA travellers to download and access to the Travel Oracle website:
- Emergency 'Mayday' function
- Nominated contacts alerted
- Healix Operations Centre automatically contacted
- Live tracking of handset
- News and Alerts
- Location aware push notifications
- Country watch list
- Country Profiles:
- Travel safety and security information
- Useful country information
- Country specific recent incidents
- Profile/Documents:
- Key travel documents can be uploaded and stored
- Secure Profile section for personal and medical details
- Pre-Trip Advice/Training
E-learning modules which cover:- Personal security protocols
- Preparation and arrival
- Travel health risks
- Getting around your destination
- Street crime and robbery
- Carjacking and kidnapping
- Travel Oracle website
- UWA staff can register to create an account
- Policy Number in pdf above
- Click Register
Risk Messaging and Travel tracking
Healix provides the following for UWA travellers and managers:
- Integrated with your Concur travel itinerary:
- Integrated with Concur Travel and Expense systems
- Healix medical and security content
- Linked to all major airlines, hotels, Ride Sharing and Travel management companies
- Real time visibility of all employees and traveller tracking
- Automated threat/risk alerts for UWA travellers
- This includes pre-trip briefs, alerts, destination intelligence and travel risk tools
- Automated messaging and 'check-in"
- Mass notification system
- Automated messaging application
- 24/7 'check-in' feature registers UWA staff traveller's exact location and any messages or notes