IT and printing support

Discover services which can support you to successfully learn online, use your own device at UWA and utilise UWA systems and software.

Getting help with UWA IT

The University Library is the first stop for IT support for students at UWA. You can contact us over a range of channels or visit us, seven days a week during semester, including evenings and weekends. We are able to troubleshoot around 80% of student IT issues, and if we can’t solve your issue we will escalate to the experts in the UWA IT team.

If you require urgent assistance for complex IT issues related to your studies at UWA, visit the TechDesk drop-in service at the Reid Library ground floor, which operates 9am-4pm Monday-Friday during O-week and semester.

 

HDR students should contact IT Service Desk for support.


Using your personal devices at UWA

UWA IT systems are compatible with a range of operating systems and devices. Follow our step by step guides and tools to get your personal laptops, tablets and smartphones connected to UWA systems such as wifi and other applications. If you’re having issues, contact us or bring in your device to any Library Information Desk.

Short-term loan laptops are available for UWA students via self-service lockers on the ground floor of Barry J Marshall and Reid Libraries. Other libraries offer staff assisted short-term loans. Longer-term loan laptops are available for eligible students who are in financial need and unable to access a device.

Printing, copying and scanning

Whether you need to print lecture notes, photocopy a book chapter or scan and send a sketch, the Library offers a range of facilities to help you do this.

More about printing, copying and scanning

Library computers

There are more than 130 computers and 330 BYOD stations available across Library locations on campus. You can work on documents using a USB storage device and, if you’re a UWA student or staff member, you can access your Student Drive. Selected computers also offer specialised software as well as productivity software, such as Microsoft Office, which is on all computers.  BYOD stations consist of a monitor you can connect your own device to via USB-C which also charges your device.

Current computer availability in libraries and general computer labs is shown below.  Using this useful resource you can check if a computer is available prior to commuting to a library or computer lab, saving you time and possible frustration.

Other IT Services

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Network storage

Store and access your work without the hassle of USB devices. Access your Student Drive on Library computers

Network storage
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Remote access

Connect to the UWA network remotely to access on-campus resources such as online journals

Remote access

Virtual desktop

The virtual desktop can be accessed from anywhere, at any time, both on campus and off.

UniApps

News

Stay in touch

Contact us to receive help and support from our friendly, knowledgeable staff. 

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Find answers to library FAQs anytime

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