Enrolment: Total duration of study selected upon commencement at UWA CELT (1 or more courses).

Course: Program of study. For example: Language and Communication Essentials, English for Academic Purposes, IELTS Examination Preparation, Academic English and Study Skills Bridging Course.

Term: 5-week period of study within a Course; 10-week period in the case of Cambridge English Courses.

Module: 10-week period of study within / or as part of the Bridging Course.

• UWA CELT operates on a dual timetable and reserves the right to allocate students to either morning or afternoon classes. UWA CELT reserves the right to change its timetables, course content and offerings and their delivery location where necessary.
• The fees quoted are valid from 1 January each year.

• Some courses require a prerequisite level of English language for entry.
• All students will be tested either prior or upon commencement of the course and placed in a class at the appropriate English language level.
• Any English level or placement test conducted prior to commencing at UWA CELT is indicative only and the results of your placement test and/or assessment upon commencement will take precedence.

• OSHC is mandatory for all student visa holders for the entire period of the student visa. The fee is calculated by adding four weeks both before and after the period of enrolment.
• If another insurance provider (other than the UWA preferred supplier) is selected, UWA CELT is required to see evidence of purchase.

• Personal information may be shared with the Australian Government and designated authorities and, if relevant, the Tuition Protection Service (TPS), and where authorised or required by law. This information may include personal contact details, course enrolment details and changes, and circumstances of any suspected breach by the student of a student visa condition.
• You must notify UWA CELT of your current residential address, mobile number, email address and emergency contact within seven days of arriving in Australia, and within seven days of any changes to these details.
• You understand that you are responsible for keeping a copy of all agreements, including the Under-18 consent form (if applicable), and receipts for any tuition and/or non-tuition fee payments.
• You understand that all students enrolled at UWA CELT are automatically assigned a basic web-based email address and that the University will use this email address to send official correspondence, including written notice of unsatisfactory course progress.

• UWA CELT requires that each student’s attendance rate is at least 80%. In accordance with Australian student visa regulations UWA CELT must keep accurate attendance records and academic reports. UWA CELT is required to report students with unsatisfactory attendance or academic progress to the Australian immigration authorities who may cancel their visas.
• Students must complete all classwork, assignments, activities and assessments in order to maintain satisfactory progress.

Information about student rights and responsibilities under the Australian Government ESOS Act 2000 and National Code 2018 is available on the UWA website.

• An enrolment is determined upon receipt of payment and includes all courses of study as offered and accepted by the student leading to their commencement at UWA CELT (including the orientation day).
• An administration fee of $550 will be charged and deducted from the refund amount listed for all cancellations other than those resulting from a visa refusal or UWA CELT being unable to deliver the course of study as offered.
• MAXIMUM TWO deferrals are allowed per enrolment

Partial Refund

• If you cancel your enrolment in writing 28 or more days* before the initial course commences, you will receive a full refund of tuition fees.
• If you cancel your enrolment in writing between 27 and 14 days* before the course commences, 90% of your tuition fees will be refunded.
• If you cancel your enrolment in writing less than 14 days* before the course commences, 70% of your tuition fees will be refunded.

No Refund

• No refund will be given for the processing fee.
• No refund will be given if your studies are discontinued as a result of unsatisfactory conduct, including non-attendance.
• No refund will be given if your visa was refused on the basis that you provided fraudulent documents or false information to the Department of Home Affairs or UWA CELT.
• No refund will be given once your enrolment has commenced; however, in extenuating circumstances or on compassionate grounds up to 75% of your remaining tuition fees for any un-commenced terms or modules may be refunded (less the $550 administration fee – see above). The management of UWA CELT reserves the right to assess the seriousness of each case and refunds remain at the discretion of UWA CELT Management. Applications for refunds must be made in writing at least one week prior to the commencement of the next term or module to the Centre Manager and should include supporting documents.

Full Refund

The following reasons are suitable grounds to apply for a full refund of tuition fees paid:

• If your visa application is refused, all your tuition fees will be refunded. You must notify UWA CELT in writing within seven days of your visa being refused by the Australian Immigration authorities and enclose a copy of the Letter of Refusal, or
• An offer is withdrawn or an enrolment terminated because the course is cancelled or for some reason the University is unable to provide the course of study.

Normal processing time for refunds will be two - four weeks and bank charges, processing, airport transfer, accommodation placement and the administration fee will be deducted where appropriate/applicable.

If a student defaults on payment of tuition or other related fees by the specified due date, UWA CELT has the right to cancel the student’s enrolment and may report the student default to the Department of Home Affairs at the conclusion of an internal appeal process. This may lead to the cancellation of the student’s electronic Confirmation of Enrolment (eCoE).

The University provides a complaint resolution process. Where possible and appropriate, you should first attempt to resolve any concerns regarding your application outcome directly with UWA CELT. If you are dissatisfied with the decision from UWA CELT, you can make a complaint to the University's Integrity Standards Unit. Following which, if you are still not satisfied with the outcome of your complaint, you may refer your complaint to the Ombudsman Western Australia.

This agreement, and the availability of complaints and appeals processes, does not remove the right to take further action under Australia’s consumer protection laws. Nor do UWA CELT’s dispute resolution processes circumscribe a student’s right to pursue legal remedies.